Privacy Policy

1. Introduction

At Kalsuq ("we," "our," or "us"), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our services, you consent to the data practices described in this policy, adhering to data minimization principles under GDPR and CCPA.

2. Information We Collect (Data Minimization)

We strictly collect only the data necessary to fulfill your order and improve your experience:

• Contact Information: Name, Email, and Phone Number (required for order delivery and Chapa payment integration).
• Delivery Details: Physical address and optional map pins for our logistics partners.
• Transaction Data: We do not store your credit card or mobile money PINs. All payments are securely processed by Chapa. We only store the transaction reference ID and payment status.
• Usage Data: Basic analytics (e.g., pages visited) to optimize our platform using cookies.

3. How We Use Your Information

Your data is used exclusively to:

• Process and deliver your orders.
• Communicate order status via WhatsApp or Email.
• Prevent fraud and ensure platform security.
• Analyze store performance (anonymous data only).

4. Third-Party Sharing

We do not sell your personal data. We only share necessary information with trusted partners:

• Payment Gateways: Chapa (Name, Email, Total Amount).
• Logistics: Local delivery drivers (Name, Phone, Address).

5. Your Rights (GDPR & CCPA)

Depending on your location, you have the right to:

• Access the personal data we hold about you.
• Request the deletion of your personal data ("Right to be Forgotten").
• Opt-out of marketing communications.

To exercise these rights, please contact our Data Protection Officer at privacy@kalsuq.com.